Refund Policy

Return & Refund Policy

We want you and your pet to be happy with every purchase. If something is not right, we are here to help.

30-Day Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. Return shipping costs are the responsibility of the buyer unless the return is due to our error (you received an incorrect or defective item).

How to Return

  1. Email us at flyingzou@sina.com with your order number and reason for return.
  2. We will provide return instructions and the return shipping address (US warehouse).
  3. Pack the item securely in its original packaging.
  4. Once we receive and inspect the return, your refund will be processed within 5-7 business days to your original payment method.

Non-Returnable Items

Used pet beds, opened cat litter, and items marked as final sale cannot be returned for hygiene reasons. Gift cards are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges

If you need a different size or color, the fastest way is to return the original item and place a new order for the replacement.