FAQ

Shipping & Delivery

Q: Where do you ship from?
A: All our products are shipped directly from our warehouses in the United States.

Q: How long will it take to get my order?
A: We offer rapid 3-5 day delivery for all US orders.

Q: Do you ship internationally?
A: Currently, we focus on serving our US customers to ensure the fastest delivery speeds.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window. If you're not satisfied, contact us at support@flyingzou.com.

Q: How do I track my return?
A: Once you initiate a return with our support team, we will provide you with instructions and a way to track the process.

Product Support

Q: Are the smart pet products battery operated?
A: Most of our products come with rechargeable batteries or USB power cables. Check the specific product description for details.

Q: Is the GeniusTalk™ button easy to train?
A: Yes! It comes with a training guide. Most pets learn the first word within a week with consistent positive reinforcement.